Privacy Policy

This Privacy Policy explains how The Waide Company LLC, an Idaho limited liability company (“Waide,” “we,” “us,” or “our”), collects, uses, shares, and protects information for Waide Academy, including the website, Guardian tools, Cadet accounts, platform, dialogues, AI features, and related services. Account signup, authentication, and billing on account.thewaidecompany.com are also described in The Waide Company Privacy Policy on thewaidecompany.com; this Policy covers Academy-specific information on waideacademy.com and app.waideacademy.com.

The Academy creates educational records—transcripts, scores, progress, writings, and learning history—so we can run the product, preserve continuity, give Guardians visibility into managed Cadets, and improve the Academy. We do not sell personal information and do not use Academy data for targeted behavioral advertising.

The Academy is for users 13 and older. Children under 13 may not create or use a Cadet account. If we learn we collected personal information through an under-13 Academy account contrary to this rule, we may suspend the account and delete or de-identify the information.

Guardian accounts may include name, email, authentication data, billing and transaction information, contact details, Cadet-management information, and communications with Waide. Cadet profiles may include display name, date of birth or age, gender, username, PIN or other credentials, school or educational context, interests, and Academy activity. We do not require Cadets to provide their own email as a standard core field.

When Cadets use the Academy we may store dialogue messages and AI mentor responses (including full transcripts), gate responses, scores, progress and completion records, time in the Academy, artifacts and rewards, Compass and Campaign content, journals and other Backpack material, Murph interactions, feedback and support submissions, and related learning records. Users may also type personal information into dialogues or other fields; that text may be processed as part of those features. Cadets should avoid entering highly sensitive personal information unless it is needed for the educational interaction.

We use limited cookies and similar technologies for authentication, sessions, security, and platform operation. Public Academy sites may use basic analytics such as Vercel Analytics. We do not use Academy data for targeted behavioral advertising.

We use personal information and Academy records to create and maintain accounts; provide access; deliver dialogues and educational features; personalize interactions; evaluate responses and progress; maintain transcripts and continuity; generate scores and feedback; support Compass and Campaign tools; provide Guardian visibility; operate support; secure the platform; detect misuse, fraud, or technical issues; process purchases; analyze and improve the Academy and curriculum; test and improve AI-supported features; develop new features; conduct internal research; comply with law; and protect Waide, users, and the Academy.

For Guardian-managed Cadets, Guardians may access educational records including transcripts, progress, scores, Compass and Campaign material, journals or other writings, and other learning records available in Guardian tools. Cadets on those accounts should not assume confidentiality from their Guardian. Certain internal administrative, security, technical, or moderation records may stay private from both Cadets and Guardians.

We use third-party AI services (currently OpenAI) for certain Academy functions. For ordinary lesson interactions, an AI provider may receive Cadet age and gender, current scores, prior dialogue transcript, and the current message. Scoring calls may receive only the latest Cadet response. Murph interactions may include Cadet age and recent Murph conversation history. We do not ordinarily send Cadet or Guardian IDs, emails, usernames, payment data, precise location, or saved Compass/Campaign documents as structured account fields. Text a Cadet types into a dialogue may still be sent as part of that dialogue or transcript.

We use text-to-speech providers (including ElevenLabs) to generate spoken mentor and guide audio. Those providers ordinarily receive the text to be spoken plus technical voice, model, and playback settings—not Cadet profile fields, scores, full transcripts, or Compass/Campaign records as account data. Spoken text may indirectly reflect something a Cadet said earlier in a dialogue.

We use service providers as needed to operate the Academy, including hosting and deployment, databases and authentication, AI, text-to-speech, payments, email, analytics, and infrastructure. Current providers may include Vercel, Supabase, Stripe, OpenAI, ElevenLabs, and Resend. They receive information only as reasonably necessary for their work for us.

Payments are processed by providers such as Stripe. We do not store complete credit-card numbers. We may retain transaction details such as purchaser identity, payment status, amount, transaction identifiers, access status, and limited payment-method information supplied by the processor.

We may also disclose information to Guardians for managed Cadets; when you request or authorize it; to process a transaction; to protect the Academy or investigate abuse; when required by law; to protect rights, property, or safety; or in connection with a merger, financing, or sale of assets.

We retain identifiable personal information as long as reasonably necessary to provide the Academy, preserve learning records, support users, maintain security, prevent fraud, resolve disputes, meet legal or accounting obligations, and carry out the purposes in this Policy. Backup copies may remain for a limited time after deletion from active systems. We may create de-identified or aggregated information that is no longer reasonably linked to a person and retain it indefinitely for research, analytics, curriculum and AI improvement, product development, and safety work. We will not intentionally re-identify that information except to test de-identification, maintain security, or comply with law.

A Guardian or self-managed Cadet may contact us to request account or personal-information deletion. We may delete or de-identify data, or retain limited information required for legal, accounting, fraud-prevention, security, or dispute purposes. Deletion does not require us to erase properly de-identified or aggregated data. We may verify identity and authority before acting. A Guardian-managed Cadet may also request transfer of Academy records to a self-managed account through our contact process, subject to verification, security, and technical feasibility.

We use reasonable administrative and technical safeguards to protect personal information. No online service is perfectly secure. Protect your passwords, PINs, and devices, and notify us if you believe an account is compromised. The Academy is intended primarily for users in the United States; information may be processed and stored in the United States. Access from elsewhere may still involve U.S. processing under U.S. law.

Depending on where you live, you may have rights to request access, correction, deletion, or other information about personal information we hold. Contact us to make a request; we may verify identity and authority. Some requests may be limited by law. We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may update this Policy as the Academy or legal requirements change. The effective date above shows the current version. Material changes may be noticed by email, through Guardian accounts, or in the Academy.

Questions, deletion requests, transfer requests, or privacy concerns: The Waide Company LLC, 784 S. Clearwater Loop, STE R, Post Falls, ID 83854, United States. Email: admin@waidecompany.com. Phone: 805-306-9336.